Chatbots can be fun, but they can route customer service queries to the wrong department too. If they were only more intelligent…

There's a lot more to automation than RPA alone. But if Microsoft and other big names show how accessible and effective it can be, we all stand to benefit.

Understanding what automation is, not necessarily how it works, could be the spark your technology transformation (and your CEO) needs.

Happy coders are productive coders who don't spend their days debugging. Intelligent automation offers a lifeline with programme language conversion.

We often blame IT teams for being slow to adapt to change. However, they can kick-start an automation project by knowing how a business really works.

It's common for people to resist change, but including them on a journey of how intelligent automation can help transform even the most complex of tasks could make for a happier workforce.

Seeing each discrete element of your business processes and analysing how they work is the first step in realising your automation strategy goals.

The Aito Evaluations feature may seem simple on the surface, but it's a powerful reminder that every idea is worth exploring.

Unstructured data can make the notion of automation keep you awake at night. There are two ways a good leader can tackle this.