Customer Support Solutions

AI-Powered Customer Service Automation

Automate ticket routing, suggest responses, and categorize support requests for faster resolution times. Build intelligent support systems that improve both agent efficiency and customer satisfaction.

Key Use Cases

Intelligent Ticket Routing

• Automatic assignment to the right support specialist
• Priority classification based on urgency and impact
• Escalation management with intelligent pathway selection
• Workload balancing across support team members

Response Suggestions

• Auto-suggested replies based on ticket content and history
• Knowledge base matching for relevant article recommendations
• Similar ticket detection with proven resolution paths
• Sentiment analysis for appropriate response tone

Request Categorization

• Issue classification for accurate department routing
• Product categorization for specialized expertise matching
• Customer segmentation for tailored support experiences
• Resolution tracking for continuous improvement

Customer Success Stories

Tilisi

Accounting & Payroll Services

Tilisi, an accounting service provider, automated their customer support ticket routing, saving their CEO 4 hours per week that can now be focused on sales and business growth.

4 hours

CEO time saved weekly

100%

automated ticket routing

Faster

customer response times

Growth

focused leadership time

Key Achievements:

✓CEO time recovered for strategic activities and business development

✓Eliminated manual ticket routing rules completely

✓Improved customer response times significantly

✓Seamless integration with existing Freshdesk workflow

"Ability to create smart automations with Aito.ai is fundamentally helping us as we are growing."

Riku Ryödi

CEO, Tilisi

GridPane

Web Hosting & Infrastructure

GridPane implemented intelligent customer request routing using Aito's predictive capabilities to automatically direct support inquiries to the appropriate team members.

2 hours

implementation time

Real-time

intelligent routing

Automated

request classification

Improved

response accuracy

Key Achievements:

✓Rapid 2-hour implementation process

✓Automated customer request routing system

✓Improved accuracy in directing inquiries to specialists

✓Enhanced team efficiency through intelligent automation

"With Aito we now intelligently route customer requests."

Tobias Vogel

Chief Revenue Officer, GridPane

Try Live Support Intelligence

Experience how Aito processes customer support requests in real-time. These interactive examples demonstrate the same NLP capabilities used by Tilisi and GridPane for intelligent ticket routing and response suggestions.

{
  "from": "prompts",
  "where": {
    "prompt": "The package was damaged"
  },
  "predict": "assignee",
  "limit": 1
}

Platform Integration

Help Desk Systems

• Freshdesk with native integration capabilities
• Zendesk for enterprise customer service
• ServiceNow for IT service management
• Intercom for modern support workflows

Communication Channels

• Email support automation
• Live chat integration
• Social media monitoring
• Phone support enhancement

Workflow Automation

• Zapier for no-code integrations
• Microsoft Power Automate for Office environments
• Custom API integrations for enterprise platforms

Customer Support Impact

Why Support Teams Choose Aito

Faster Resolution Times Route tickets to the right agents immediately, reducing back-and-forth transfers.

Improved Agent Efficiency Provide agents with suggested responses and relevant knowledge base articles.

Enhanced Customer Experience Deliver consistent, accurate responses with reduced wait times.

Continuous Learning System improves automatically as it learns from successful resolutions.

Technical Implementation

Integrate intelligent support routing with simple API calls:

{
  "from": "support_tickets",
  "where": {
    "category": "billing",
    "customer_type": "enterprise",
    "priority": "high"
  },
  "predict": "assigned_agent"
}

Implementation Benefits

Immediate Impact Start seeing results within days of implementation, not months.

No Training Required Works with your existing ticket data and support processes.

Scalable Solution Handle growing support volumes without proportional staff increases.

Flexible Integration Adapt to your existing support tools and workflows.

Get Started

Ready to transform your customer support with intelligent automation?

Schedule a Demo See how Aito can streamline your specific support workflows.

Start Free Trial Test intelligent ticket routing with your own support data.

Speak with an Expert Discuss your customer service automation strategy with our specialists.