Use cases and customer stories

Get inspired from the use cases implemented by our amazing customers and partners. <3

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Purchase invoice automation on UiPath and SAP

Now also on Forbes! Read how Aito.ai was part of Posti's digital transformation and intelligent automation journey.

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Evaluate, implement, deploy. Jokiväri accounts payable story.

Q-Factory helped Jokiväri to understand the automation potential in purchase invoice processing with help from Aito Evaluations. Live robot automates 80% of the decisions.

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Aito suggests answers in Freshdesk for fast tech support

Wordpress hosting specialist GridPane introduced Aito in their tech support to help their growing customer base get their tickets resolved faster.

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Customer requests find the correct agents on Freshdesk

Accounting and payroll service provider Tilisi ditched the hard-coded routing rules in Freshdesk and now relies on Aito to point each message to the right person.

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Experiment CX automations at speed

Intelligent automation opportunities are everywhere, and Comcast used Aito to decide where to invest first.

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Triage tickets on Freshdesk without breaking the bank

Futurice implemented ticket triage in their service centre powered by Freshdesk using Aito - their Data Scientists can focus on the customer projects that bring in the EBIT.

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Fastest way to categorise support tickets

Customer service or support ticket categorisation does not need to be difficult. Deploy in UiPath in less than an hour.

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Sales automation on Slack helps qualify leads at lightning speed

Machine learning assisted lead qualification on Slack increases odds of customer reply 100x.

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Match incoming user reports with masterdata

Artists royalty organisation Teosto saves time and costs in 64% of the incoming reports - even with messy data.

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Product catalogue matching that learns and adapts

Aito replaced unmaintainable if-else logic and started saving time only with 47 training samples.

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New integration! Aito Instant Predictions app is now available from Airtable Marketplace.